Car accessories w returns Policy

Returns Policy

Our returns policy lasts 30 days. According to our returns policy, if it has been more than 30 days since your purchase, we cannot give you a refund.

30-Day Return Period in Returns Policy

Our returns policy allows for returns within 30 days of the original purchase date. Here are the key points:

  1. The 30-day period begins on the day you receive your order, as confirmed by our delivery tracking system.
  2. Returns Policy Timeframe:
    • You must initiate the return process within the 30-day window by contacting our customer service at [email protected].
    • Once the return is initiated, you have 14 days to send the item back to us.
    • We must receive the returned item at our designated return address within this 14-day period.
  3. Orders with Multiple Items:
    • For orders containing multiple items, the 30-day return period applies to each item individually.
    • The return window for each item starts from its specific delivery date.
    • You may return individual items from a multi-item order without returning the entire order.
  4. If 30 days have passed since the delivery date of your purchase, we cannot offer you a refund.

Please note that while we try to process returns as soon as possible under our returns policy, it may take 5-10 business days for refunds to appear in your original payment method after we receive and inspect the returned item.

Eligibility for Returns

According to our returns policy, in order for returns to be accepted, your product must have the following characteristics:

  • Unused
  • In the same condition that you received it
  • In the original packaging

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Deformed
  • Used
  • The original packaging is damaged

Return Process

  1. To complete your return, we require a receipt or proof of purchase.
  2. Please do not send your purchase back to the manufacturer.
  3. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  4. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items.

Partial Refunds

In certain situations, only partial refunds are granted:

  • Items with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refund Process

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  2. We will also notify you of the approval or rejection of your refund.
  3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Re-ordering After a Return

If you wish to purchase the same or a different item after completing a return:

  1. You may place a new order on our website.
  2. Please note that the pricing and shipping costs for the new order will be based on current rates and may differ from your original purchase.
  3. We do not offer direct exchanges or price matching with previous orders.

Gift Vouchers

Gift vouchers must be redeemed within the specified validity period. Expired gift vouchers will not be honored, and we will not provide any compensation for unredeemed vouchers. If you experience issues with a valid gift voucher that are not due to our error, please contact our customer service team at [email protected] for assistance.

Exchanges

While we do not offer direct exchanges, we understand that sometimes you may need a different size, color, or variant of the product you ordered. In such cases:

  1. Initiate a returns for the original item following our standard return process.
  2. Once your returns is processed, place a new order for the desired item.
  3. Please note that the new order will be subject to current pricing and shipping rates, which may differ from your original purchase.
  4. If you encounter any issues or have questions about this process, please contact our customer service team at [email protected] for assistance.

Need Help?

For questions regarding refunds, returns policy, gift certificates or the exchange process, please contact us at [email protected].